Help & FAQs

Yes. Export listings, analytics, and media references from Settings (Pro/Business) or request a full archive via support.

Go to Settings → Account → Delete. We'll remove personal data per policy; some aggregate/anonymized analytics may be retained.

Yes. Every public listing has an iframe embed. You can control dimensions, theme, and privacy. PIN-protected content requires a valid code.

Yes for approved partners. Access listings, analytics, and webhooks for ingestion/sync. Contact us to discuss scope and rate limits.

Views, unique visitors, geo distribution, time-on-tour, referrers, and conversion events (e.g., contact clicks). Pro/Business plans include export and dashboard widgets.

FairShare is Xplor's yacht-charter model that shares 50% of net charter commission with active crew on eligible yachts—aligning incentives and improving guest experience.

CRI+ is a transparent, data-driven score combining qualifications, sea time, longevity, guest feedback, safety, and contribution to Xplor content.

For eligible charters, 50% of net commission is distributed across verified crew according to FairShare rules (role, tenure, contribution) after funds clear and verification completes.

Xplor is a universal platform to publish and discover immersive tours—real estate, yachts, hotels, museums, automotive, aviation, and more. Upload 360°/3D tours, geotag on a live map, embed anywhere, and track engagement.

Anyone can browse. Creators, photographers, owners, crew, brokers, and agencies can upload and manage listings. Enterprise teams can bulk-import, collaborate, and access advanced analytics.

Matterport, 3DVista, Kuula, and any embeddable 360°/3D/web tour via secure iframe. You can also add photo galleries and video.

Set a precise map location during upload. Xplor uses Mapbox for visualization and H3 hex-grids for fast clustering and discovery at global scale.

H3 is a hierarchical hex indexing system. It helps Xplor cluster nearby tours, power heatmaps, and enable fast geo-search—even across millions of spaces.

Yes — basic listings are free within fair-use limits (media and storage caps). Pro and Business plans unlock bulk uploads, analytics, custom branding, and more.

Hosted media and metadata on Xplor count toward plan limits. Third-party embedded tours count less, but thumbnails and metadata still do.

Public, Private, or PIN-protected. Private listings are hidden; PIN listings require a code to view. Change privacy anytime.

We use automated checks + manual review. Users can report content; repeat or severe violations may result in removal or account action.

Yes. We follow GDPR for EU users. You can export your data and request deletion in Settings. See our Privacy Policy for details.

Use the in-app chat, the Contact page, or email our team. Enterprise onboarding and integrations are available by request.

Click "Upload" (or go to /upload). Add a title, location, category, media (tour embed, photos, video), and optional booking/contact links. Save as draft or publish.

Yes — CSV/Excel bulk upload for large portfolios, with templates per vertical (real estate, yachts, hotels, etc.). Enterprise ingestion (API/webhooks) available on request.

Yes. Update media, details, and privacy anytime. We store updated timestamps and support versioning.

Agencies, brokers, management companies, and verified owners can submit docs for verification. Verified accounts gain a badge and higher trust in search.

Use the Report button on a listing or contact support with URLs and details. We also handle takedowns for rights holders per our Terms.