Privacy Policy
Last updated: December 2024
Introduction
Welcome to Xplor ("we," "our," or "us"). We operate the Xplor platform, including the FairSeas yacht charter commission sharing system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account
- Complete your profile
- Enroll in FairSeas programs (Crew, Owner, Broker, Client)
- Submit verification documents
- Make or receive payments
- Contact us for support
Information Collected Automatically
When you access our services, we may automatically collect:
- Device information (type, operating system, unique identifiers)
- IP address and location data
- Browser type and version
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
Financial Information
For payment processing, we collect bank account details, payment card information, and transaction history. Payment processing is handled by our secure third-party payment processor, Stripe, in accordance with PCI-DSS compliance standards.
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and send related information
- Facilitate FairSeas commission sharing and payouts
- Verify your identity and credentials for program enrollment
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve our services
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations and enforce our terms
Information Sharing & Disclosure
We may share your information in the following circumstances:
Service Providers
With third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
FairSeas Participants
Within the FairSeas ecosystem, relevant information may be shared between yacht owners, crew members, brokers, and clients to facilitate charter bookings and commission sharing.
Legal Requirements
When required by law, regulation, or legal process, or to protect the rights, property, or safety of Xplor, our users, or others.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our platform.
Essential Cookies
Required for the operation of our services, including authentication and security.
Analytics Cookies
Help us understand how visitors interact with our platform to improve user experience.
Preference Cookies
Remember your settings and preferences for future visits.
You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Request transfer of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Where processing is based on consent, withdraw at any time
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
For FairSeas participants, financial records and transaction data are retained for a minimum of 7 years to comply with tax and regulatory requirements.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required for legal, tax, or regulatory purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses approved by relevant authorities, to ensure your information receives adequate protection.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@xplor.io
Address: Xplor Ltd, [Your Registered Address]