AV & IT Systems for Interior Crew

Independent study. xplor is not an accredited training provider and awards no certificate.

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AV-IT-1 · What Is Actually On Board: The AV and IT Architecture

4 lessons

AV-IT-1.1 Racks, Brains and Panels Practice in examiner →

AV-IT-1.1.1

The AV/IT Architecture and the Rack You Do Not Touch

Introduces the superyacht AV/IT architecture in plain language: the head-end rack, the control processor, sources, displays, audio zones and connectivity. Explains why the interior operates endpoints only and never touches the rack.

AV-IT-1.1.2

Control Systems, Touch Panels and How Video Reaches a Screen

Explains how a Crestron- or Savant-style control system links panels, keypads, apps and remotes to sources routed through a video matrix, and gives a symptom table for reading whether a fault is a local endpoint or an upstream rack problem.

AV-IT-1.2 Content, Sound and Connectivity Practice in examiner →

AV-IT-1.2.1

Satellite TV, Streaming, Media Servers, Audio Zones and the Cinema

Covers satellite TV and why it drops when the yacht turns, streaming versus the stored media server, audio zones, outdoor AV and the cinema, with a table translating common guest complaints into safe interior actions.

AV-IT-1.2.2

The Connectivity Stack, the Three Networks and the ETO

Explains the yacht connectivity stack - VSAT, LEO satellite, 4G/5G and marina wifi - why bandwidth is shared and disappointing, why guest, crew and vessel networks are kept separate, and where the ETO role sits.

AV-IT-2 · Operating and Preparing for Guests

4 lessons

AV-IT-2.1 Preparing the Boat and the Guest Practice in examiner →

AV-IT-2.1.1

The Pre-Arrival AV and IT Check

A structured pre-arrival AV and IT check: every cabin, panel, remote, source and audio zone, plus guest wifi, the current password, streaming account state and how to escalate snags while there is still time to fix them.

AV-IT-2.1.2

Onboarding a Guest Device: Wifi, Casting and Bluetooth

How to put a guest device on the guest network safely, what to try with casting and screen mirroring, how to handle bluetooth pairing on shared zones, and the hard limits: no crew or vessel network access, no unknown devices, no network changes.

AV-IT-2.2 Delivering the Experience Practice in examiner →

AV-IT-2.2.1

Guest Streaming Accounts, Privacy and the Departure Logout

Why logging a guest personal streaming account into a shared yacht TV is a privacy problem, how to handle it properly, and the departure routine for signing out accounts, clearing pairings and rotating the wifi password.

AV-IT-2.2.2

Music Zones, Lighting Scenes, Cinema Nights and Events

Practical guest-facing delivery: setting music zones and volumes with judgement, using lighting and blind scenes on the control system, running cinema nights and events, and building a guest AV preference profile worth handing over.

AV-IT-3 · Troubleshooting, Boundaries and Security

3 lessons

AV-IT-3.1 Troubleshooting Within Your Boundaries Practice in examiner →

AV-IT-3.1.1

The Safe Troubleshooting Ladder and Its Hard Stops

The safe troubleshooting ladder for interior crew - source, input, volume, zone, panel, then an endpoint power-cycle only if the yacht permits - and the hard stops: never the rack, never re-cabling, never a factory reset, never network settings.

AV-IT-3.1.2

Escalation, the Fault Report and the Guest Conversation

How to escalate properly: the five-element fault report (what, where, when, what changed, what you tried), when to go to the captain rather than the ETO, and how to manage guest frustration honestly without bluffing or over-promising.

AV-IT-3.2 Security and Privacy as an Interior Duty Practice in examiner →

AV-IT-3.2.1

Cyber Security and Privacy as an Interior Duty

Cyber security and privacy as a frontline interior duty: guest wifi password discipline, never plugging in unknown USB devices, recognising phishing and social engineering, confidentiality about the yacht and guests, cameras and the SMS cyber policy.

Aligned to the IAMI GUEST Program framework. Preparatory study only — assessment and certification are carried out by an approved GUEST Training Provider. Official source (GUEST Program).

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