Destination, Event & Interior Management

Independent study. xplor is not an IAMI- or PYA-accredited GUEST training provider. This course covers the ground assessed in GUEST Unit 36; it awards no GUEST unit, certificate or Certificate of Competency and does not count toward one.

Free

INT-MGMT-1 · Running the Interior Department

5 lessons

INT-MGMT-1.1 The Chief Steward(ess) as Head of Department Practice in examiner →

INT-MGMT-1.1.1

The Chief Stew Role, Authority and Accountability

Defines the chief steward(ess) role as a head of department: what the interior owns, the limits of delegated authority under the captain, and the difference between delegation and abdication.

INT-MGMT-1.1.2

Structuring the Interior Department and Writing the Rota

How to shape the interior department around the yacht size and the season programme, and how to write a rota that hits the guest day while respecting the rest-hour regime set by flag and the SMS.

INT-MGMT-1.2 Building and Developing the Interior Team Practice in examiner →

INT-MGMT-1.2.1

Recruiting, Interviewing and Onboarding Interior Crew

A repeatable process for hiring interior crew: specifying the role, screening and verifying certificates and references, behavioural interviewing, and a structured first-week onboarding that begins with safety familiarisation.

INT-MGMT-1.2.2

Training, Appraisals, Delegation and Difficult Conversations

Running training as a documented cycle, delegating with a clear brief and a check-in, holding regular one-to-ones, and structuring difficult conversations with observed evidence while escalating formal discipline to the captain.

INT-MGMT-1.3 Standards, Money and the Yard Period Practice in examiner →

INT-MGMT-1.3.1

Standards Manuals, the Interior Budget and the Yard Period

Why the interior needs a written standards manual and SOPs, how to build, control and report an interior budget including the APA boundary, and how to use the yard period for inventory, deep work and renewals.

INT-MGMT-2 · Destination and Itinerary Management

3 lessons

INT-MGMT-2.1 Researching and Building the Itinerary Practice in examiner →

INT-MGMT-2.1.1

Destination Research, Agents and Local Etiquette

How to research a destination against the vessel, the season and the guests, how to brief and use local agents without cutting across the captain or purser, and how to prepare crew for local customs and etiquette.

INT-MGMT-2.1.2

Excursions, Reservations and Guest Transport

Planning shore excursions as backward-timed logistics, managing restaurant and club reservations like contracts, and the split of ownership between interior, bridge and purser for tenders, cars, helicopters and jets.

INT-MGMT-2.2 Delivering the Itinerary Practice in examiner →

INT-MGMT-2.2.1

Timing, Remote Provisioning and Contingency Planning

Provisioning for remote cruising against a guest-day model, and a structured way to rebuild an itinerary when weather, the owner or logistics break the plan without ever handing the guest a problem.

INT-MGMT-3 · Event Management Onboard

4 lessons

INT-MGMT-3.1 Planning the Event Practice in examiner →

INT-MGMT-3.1.1

The Event Brief, Costing and the Run Sheet

Extracting a complete event brief from the client, building a realistic cost sheet with contingency, and driving delivery from a minute-by-minute run sheet with named owners and a marked critical path.

INT-MGMT-3.1.2

Capacity, Safety and Contractors Coming Aboard

Why event capacity is set by the vessel certification, flag and the captain rather than by the client, how to build the event safety plan with the bridge, and how to vet, screen, insure, induct and supervise contractors coming aboard under the ship security plan.

INT-MGMT-3.2 Delivering the Event Practice in examiner →

INT-MGMT-3.2.1

Theming, Styling, Entertainment and AV

Styling and theming a yacht without damaging it, managing flowers, and running entertainment and AV with power, noise and rider constraints confirmed by the engineer, the captain and the marina.

INT-MGMT-3.2.2

Staffing, Briefing, Debrief and Recovering a Failing Event

Staffing an event with permanent crew and hired help, running a pre-event brief with every department, containing and recovering a failure in front of guests, and closing the loop with a structured debrief.

INT-MGMT-4 · Guest Experience Management and Risk

4 lessons

INT-MGMT-4.1 Designing and Managing the Guest Experience Practice in examiner →

INT-MGMT-4.1.1

Designing the Guest Experience and the Preference System

Mapping the guest journey end to end and designing its peaks and ending, then running a structured, confidential preference system that turns observation into anticipation across the whole crew.

INT-MGMT-4.1.2

VIP Protocol, Children, Pets and Managing Expectations

Handling VIP, cultural and security protocol, the practical and safety realities of children and pets aboard, and managing guest expectations by setting limits early and routing capacity questions to the captain.

INT-MGMT-4.2 Risk, Confidentiality and the Safety Management System Practice in examiner →

INT-MGMT-4.2.1

Complaint Handling and Service Recovery at Management Level

A structured recovery sequence for guest complaints at HOD level: listen, acknowledge, act fast, escalate to the captain, follow up and record, while fixing the system-level root cause and leaving compensation decisions to the captain and management.

INT-MGMT-4.2.2

Confidentiality, Crew Wellbeing and the Interior within ISM and ISPS

Confidentiality, NDAs and data protection for guest information, managing crew fatigue and wellbeing through a hard season, and how the interior operates inside the vessel safety management system and ship security plan under the captain.

Aligned to the IAMI GUEST Program framework. Preparatory study only — assessment and certification are carried out by an approved GUEST Training Provider. Official source (GUEST Program).

School