LUX-CARE-3.1.2

Found Property and the Cabin Turnaround

Found-property protocol — never pocket an item, hand it over immediately in front of a witness and log it — and the rules for guest jewellery encountered during cabin turnaround.

You are vacuuming the main saloon at 0630 and a diamond stud earring is sitting in the carpet pile by the sofa leg. You pick it up. It is in your pocket now, because your hands are full and you will hand it in when you finish. You have just made the worst decision available to you, and you made it out of pure convenience.

Found property: the protocol

An item in your pocket is, to anyone who has not read your mind, an item you took.

  • Do not pocket it. Not to "hand in later". Not for safekeeping. Not for five minutes.
  • Stop what you are doing and tell someone immediately. Call the chief stew or purser to you if you can.
  • Hand it over in front of a witness, and log it: what, where exactly, when, who found it, who received it.
  • Photograph it where it lies if you can do so before moving it.
  • If you are genuinely alone and cannot summon anyone, carry it visibly in your open hand to the nearest crew member and hand it over there and then. Never in a pocket, never in an apron, never in a drawer "for now".

This feels absurd for a hair clip. It is not absurd for the earring, and you will not always know which one you are holding.

The nightstand problem

Guests leave jewellery everywhere: nightstands, bathroom shelves, the edge of a bath, inside a glass. During turndown and cabin service you will constantly face the question of whether to move it.

Situation What you do
Jewellery on the nightstand, cabin can be serviced around it Do not move it. Clean around it
It must be moved to service the surface Photograph the position first, move it the minimum distance, put it back exactly, tell the chief stew
It is in a dangerous place (edge of a sink, near an open scupper, on the floor) Photograph, move it to safety, report immediately — do not wait
Loose stone or broken piece found Do not tidy it away. Photograph, collect everything, report at once

The principle is simple: the safest jewellery is jewellery you never touched, and the second safest is jewellery you touched and told someone about.

Never tidy a valuable into a drawer

The most common honest mistake in yachting: a stew tidies a ring into a bedside drawer to make the cabin look immaculate, says nothing, and goes off watch. The guest returns, cannot find the ring, and reports a theft. Everything that follows — the search, the interviews, the atmosphere — comes from a kind act that was never written down.

Onboard Notes

  • Never put found property in your pocket. Carry it visibly and hand it over.
  • Log every find: item, exact location, time, finder, receiver, witness.
  • Do not move guest jewellery if you can work around it.
  • If you move it, photograph it first and tell someone. Every single time.

Practice questions

5 questions
recallcore

recall · core

What is the found-property protocol, step by step?

recallcore

recall · core

During cabin service you find guest jewellery on the nightstand. What is the default action, and what is the exception?

scenariocore

scenario · core

You find a diamond stud earring in the carpet at 0630 while vacuuming, with nobody else around. Your hands are full. What do you do?

scenariostretch

scenario · stretch

A stew tidies a guest ring into a bedside drawer during turndown to make the cabin look immaculate, and says nothing. Explain the chain of events that can follow.

oralstretch

oral · stretch

A colleague says logging a found hair clip is ridiculous. Make the case for logging everything.

Independent study. xplor is not an accredited training provider and awards no certificate.

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